Guest Services
Our team is here to make every stay effortless, from arrival to departure.
How We Look After You
24-Hour Support
Our team is available around the clock for any guest need.
Airport Transfers
Arranged on request at select properties.
Housekeeping
Daily housekeeping to keep your room comfortable.
Concierge Assistance
Local recommendations and booking assistance.
Laundry Service
Convenient laundry service on request.
Secure Parking
On-site parking for added peace of mind.
Service That Notices
With nineteen rooms across three properties, our team is small enough to pay attention. Guest services at Gateway Lodge are not a call centre and a script; they are the front desk knowing your name, your arrival time and whether you asked for a late check-out.
Guest Services
24-Hour Front Desk
Someone available at any hour, whether you are arriving late or need help overnight.
Housekeeping
Daily servicing, with fresh linen and towels on a regular schedule.
Laundry Service
Laundry handled on request, useful on longer stays and business trips.
Secure Parking
On-site parking for guests at all three properties.
Airport and Transfers
We can help arrange transport and transfers, ask the property when you book.
Local Guidance
Practical local knowledge about getting around Accra or Tamale.
Requests Worth Making Early
- Early check-in or late check-out, subject to availability
- Airport pick-up or onward transport
- Extra kitchen equipment on request
- Adjoining or nearby rooms for groups and families
- Quiet room preferences
- Extended-stay arrangements and invoicing